AI answering service
An AI answering service that does more than take messages
Traditional answering services take a message and pass it on. RingVia talks to the caller, answers their question, books the appointment if they want one, and sends you the outcome, all on the same call.
From "please leave a message" to "you’re booked"
Voicemail asks callers to do the work, and many hang up instead. A message-taking service is better, but you still have to call everyone back. RingVia closes the loop on the first call: it answers from your own information, checks your calendar and books the caller in.
| Voicemail | Message-taking service | RingVia | |
|---|---|---|---|
| Answers the call | No | Yes, in business hours or 24/7 depending on plan | Yes, 24/7 |
| Answers questions | No | From a script | From your services, FAQs and knowledge base |
| Books appointments | No | Sometimes, by hand | Yes, against your real availability |
| Calls answered at once | Not applicable | Limited by staff on shift | Several at the same time |
| What you get | A recording | A message | Summary, transcript, outcome and follow-up flag |
Messages and summaries, where you want them
- Every call appears in your dashboard with a summary, transcript and outcome
- Summaries by text or email after each call, or as one daily or weekly digest (Silver and Gold)
- An email the moment a new booking comes in
- Missed-call text-back: callers who hang up get a friendly text, so the lead isn’t lost (Silver and Gold)
After hours, on your terms
Set your opening hours and holidays once. After hours, RingVia can keep answering and booking for when you're open, or play your message and take a voicemail, which it transcribes for you. Urgent callers can be transferred to an on-call number.
Keep your number
Forward your existing line to RingVia for every call, or only the calls you don't pick up. The app shows the exact code for your carrier in Canada or the US, from Rogers, Bell and TELUS to AT&T, Verizon and T-Mobile. Prefer a new line? Pick a local number by area code. Businesses in Canada can read more on our AI receptionist in Canada page.