For HVAC & plumbing
An AI answering service for HVAC and plumbing companies
When a furnace dies or a pipe bursts, the customer calls whoever answers first. RingVia answers every call, gets the problem and the service address, and books the visit, even when you're under a sink or on a roof.
Dispatcher-style call handling
- Finds out what the problem is, where the job is and how urgent it is
- Always confirms the service address and a callback number
- Books estimates, repairs, installations and maintenance visits into your open times
- Tells callers with a gas smell, flooding or sparking to leave the area and call emergency services first
- Answers common questions: free estimates, service areas and emergency calls
After hours without the answering-service bill
Evenings and weekends are when emergencies happen. RingVia answers them all, takes the details and can transfer true emergencies to your on-call phone (Silver and Gold). Everything else is booked for the next open slot, so the morning starts with a schedule instead of a voicemail list.
Works from the truck
Keep your business number and forward it from your cell phone, every call or only the ones you can't pick up. Each call shows up with a summary and the job details, and on Silver and Gold you can get it by text the moment the call ends. Callers who hang up get a text back so the lead isn't lost.
Run your jobs in Jobber or Housecall Pro? On Silver and Gold, each caller becomes a client or customer and new jobs arrive as requests or leads, ready to schedule (both in beta). See integrations.