For property managers
An AI answering service for property management
Tenants call about leaks at midnight, prospects call about vacancies at lunch, and owners call in between. RingVia sorts every call, logs maintenance requests with the details your team needs, and books showings.
Maintenance requests, complete the first time
- Works out whether the caller is a tenant, a prospective tenant, an owner or a vendor
- For maintenance: the tenant’s name, property and unit, a callback number, a clear description of the problem, and whether maintenance may enter
- Asks about pets in the unit before anyone visits
- Treats flooding, no heat in cold weather, sewage backups and exterior doors that won’t lock as emergencies, and flags them
- Tells callers with a gas smell, fire or electrical sparking to leave the unit and call 911 or the gas company first
Leasing calls that turn into showings
For prospects, RingVia asks which property or area they want, how many bedrooms, their budget, move-in date and pets, then books a showing. It never promises an approval, a repair date, rent changes or lease exceptions: those go to your team.
A record of every call
Every call arrives with a summary and transcript, and emergencies and follow-ups are flagged. On Silver and Gold you can transfer urgent calls to your on-call line and get summaries by text; on Gold, signed webhooks can open a work order in your own system. See integrations.